Limited Warranty and Returns Policy

This Limited Warranty and Returns Policy (“Limited Warranty”) applies to PowerDot Product (the “Product”) and is given by Smartmissimo Pte Ltd (“Smartmissimo”), to the individual or entity (the “Owner”) who purchased the Product from Smartmissimo or Smartmissimo authorized dealer in the case of warranty.

14-Day Return Policy

If you purchased the Product directly from Smartmissimo, then you may return the Product within 14 days of receiving it. In order for a refund under this Returns Policy to be granted, you must request a Return Merchandise Authorization (RMA) number from Smartmissimo during the 14-day period following the date you received the Product from Smartmissimo. You may request an RMA number by submitting a request to Smartmissimo Customer Support (support@getpowerdot.com). If you purchased the Product from an authorized dealer, then you must follow the return policy of that authorized dealer.

If the Product is returned in accordance with this Returns Policy, Smartmissimo will credit the account you used to make the original purchase with the full purchase price you paid for the Product and any applicable taxes minus any shipping and handling charges you paid when you purchased the Product. You are responsible for and must prepay all return shipping charges and you assume all risk of loss or damage to the Product while in transit back to Smartmissimo.

The time to credit your account may vary, depending on processing time. Please allow up to 8 weeks for Smartmissimo to credit the account used to make the original purchase. If you received a damaged Product directly from Smartmissimo, please contact Smartmissimo Customer Support (support@getpowerdot.com). If you purchased the Product from a retailer or distributor other than Smartmissimo, please contact that retailer or distributor regarding non-warranty returns.

Manufacturer's Limited Warranty

Smartmissimo warrants to the Owner that the Product will materially conform to its published specifications and be free from defects in materials and workmanship under normal use for a period of ONE YEAR commencing on the date of delivery (the “Warranty Period”).

If the Product proves defective during the Warranty Period, we would ask you to follow the instructions set out below for returning the Product, and Smartmissimo will replace the Product with a product that is the same or equivalent to the Product you purchased.

A replacement Product assumes the remaining warranty of the original Product, or 30 days from the date of replacement, whichever is longer. Smartmissimo reserves the right to replace any discontinued Product with a new product of comparable value and function.

How to Obtain Warranty Service

To obtain warranty service on Product purchased through Smartmissimo authorized dealer, please follow the instructions provided to you by that authorized dealer.

To obtain warranty service on a Product purchased directly from Smartmissimo, Contact Smartmissimo Customer Support (support@getpowerdot.com).

If Smartmissimo determines that a Product is eligible for warranty service, Smartmissimo shall bear the costs associated with returning a Product for warranty service. Smartmissimo is not responsible for items damaged or lost in transit.

A replacement Product provided under this Limited Warranty will only be dispatched to addresses within the countries where the Product is available for official sale to customers in such countries.

What is Not Covered?

This Limited Warranty will be void if the Product: (a) is used in any manner that is inconsistent with the intended purpose or design of the Product as described in Product’s usage manual or other documentation for the Product, (b) is altered in any way, (c) the Product is used or maintained in any manner that is inconsistent with Smartmissimo’s instructions or warnings included with the Product or (d) the Product is subjected to any other misuse, abuse, neglect, accident, or external forces.

This Limited Warranty does not cover normal wear and tear and any consumable materials (such as electrode pads).

Smartmissimo does not warrant that the operation of the Product will be uninterrupted or error-free. To the greatest extent permitted by applicable law, the warranties set forth in this Limited Warranty are exclusive and in lieu of all other warranties, express or implied.

Limitation of Remedies

Resellers, agents, or employees of Smartmissimo are not authorized to make any modification, extension, or addition to this Limited Warranty.

This Limited Warranty replaces all other Smartmissimo warranties and liabilities whether oral, written, (non-mandatory) statutory, contractual in tort or otherwise, including without limitation, and where permitted by applicable law, any implied conditions, warranties or other terms as to satisfactory quality or fitness for purpose.

To the extent permitted by applicable law, Smartmissimo does not assume any liability for loss of or damage to or corruption of data, for any loss of profit, loss of use of Products or functionality, loss of business, loss of contracts, loss of revenues or loss of anticipated savings, increased costs or expenses or for any indirect loss or damage, consequential loss or damage or special loss or damage.

To the extent permitted by applicable law, Smartmissimo’s liability shall be limited to the purchase value of the Product.

Other Important Notices

The rights provided to you under this Limited Warranty are provided in addition to all rights and remedies conveyed to you by consumer protection laws and do not affect your legal (statutory) rights under your applicable national law.

This Limited Warranty is offered subject to Product’s Terms and Conditions, which may change from time to time. You can find the latest version on this website. In the case of any inconsistencies between the Terms and Conditions and this Limited Warranty, this Limited Warranty will prevail.

This Limited Warranty does not apply to any mobile device or the cellular and/or other network or system on which the Product operates. Therefore, Smartmissimo will not accept any responsibility under this Limited Warranty for the operation, availability, coverage, services or range of the cellular or other network or system.

Always completely follow safety, use, operation, and maintenance instructions for the Product or any other Smartmissimo product.

Please remember to make back-up copies or keep written records of all important content and data stored in your Product, because content and data may be lost during replacement of the Product. Smartmissimo shall not under any circumstance be liable either expressly or impliedly, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the Product.